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Our Warranty Commitment

We stand behind the quality of our products and want you to have confidence in your purchase. Our warranty program ensures that you're protected against manufacturing defects and premature failures, giving you peace of mind with every purchase.

Warranty Overview

Duration

1-3 years depending on product

Coverage

Manufacturing defects & failures

Proof Required

Original receipt & registration

Resolution

Repair, replace, or refund

1. Warranty Coverage by Product Category

Electronics & Appliances

Standard Warranty

  • • Small appliances: 1 year
  • • Major appliances: 2 years
  • • Electronics: 1-2 years
  • • Computers: 1 year

Extended Coverage

  • • Parts & labor included
  • • Manufacturer defects
  • • Premature component failure
  • • Power surge protection

Furniture & Home Goods

Standard Warranty

  • • Furniture: 1-3 years
  • • Home decor: 1 year
  • • Mattresses: 10 years
  • • Lighting: 2 years

What's Covered

  • • Structural defects
  • • Manufacturing flaws
  • • Material failures
  • • Workmanship issues

Clothing & Accessories

Standard Warranty

  • • Clothing: 90 days
  • • Shoes: 6 months
  • • Accessories: 1 year
  • • Jewelry: 1-2 years

Coverage Details

  • • Seam failures
  • • Zipper defects
  • • Material defects
  • • Hardware failures

2. What's Covered vs. What's Not

Covered Under Warranty

  • • Manufacturing defects
  • • Material failures under normal use
  • • Workmanship issues
  • • Premature component failure
  • • Structural defects
  • • Electronic component failures
  • • Finish deterioration (premature)
  • • Motor/mechanical failures

Not Covered

  • • Normal wear and tear
  • • Accidental damage
  • • Misuse or abuse
  • • Damage from modifications
  • • Water damage (non-defect)
  • • Cosmetic damage
  • • Damage from neglect
  • • Acts of nature

3. How to File a Warranty Claim

3.1 Before You Start

Before filing a warranty claim, please ensure you have:

  • Original purchase receipt or order confirmation
  • Product model and serial number
  • Clear description of the problem
  • Photos or videos of the issue (if applicable)
  • Product registration (if required)

3.2 Claim Process

1

Contact Customer Service

Call our warranty department or submit an online claim form

2

Provide Documentation

Submit required documents and evidence of the defect

3

Claim Review

Our team will review your claim and determine eligibility

4

Resolution

Receive repair, replacement, or refund based on our assessment

Important Notes

  • • Claims must be filed within the warranty period
  • • Original packaging may be required for returns
  • • Diagnostic fees may apply for non-warranty issues
  • • Shipping costs may be customer responsibility

4. Warranty Resolution Options

Repair

For repairable defects, we will:

  • • Fix the issue at no cost
  • • Use genuine parts only
  • • Provide repair warranty
  • • Arrange pickup/delivery

Replace

For unrepairable items, we will:

  • • Provide identical replacement
  • • Offer upgraded model if available
  • • Transfer remaining warranty
  • • Arrange product exchange

Refund

When repair/replace isn't possible:

  • • Full purchase price refund
  • • Prorated refund (if applicable)
  • • Store credit option
  • • Original payment method

5. Extended Warranty Options

5.1 Protection Plans

Extend your peace of mind with our optional protection plans:

Standard Extended Warranty

  • • Doubles manufacturer warranty
  • • Covers manufacturing defects
  • • Free repairs and replacements
  • • 24/7 customer support

Premium Protection Plan

  • • Includes accidental damage
  • • Covers normal wear and tear
  • • Priority service scheduling
  • • Loaner equipment available

5.2 Purchasing Extended Warranty

Extended warranties must be purchased within 30 days of your original purchase. Contact our customer service team to add protection to your existing products or purchase coverage during checkout.

6. Manufacturer vs. Store Warranty

Manufacturer Warranty

Provided directly by the product manufacturer:

  • • Handled by manufacturer
  • • Varies by brand and product
  • • May require direct contact
  • • Specific terms and conditions

Our Store Warranty

Additional protection we provide:

  • • Handled by our team
  • • Consistent across products
  • • Single point of contact
  • • Faster resolution process

7. Warranty Registration

Why Register Your Product?

Benefits

  • • Faster warranty claims
  • • Product recall notifications
  • • Exclusive offers and updates
  • • Extended warranty eligibility

How to Register

  • • Visit our website registration page
  • • Call our customer service
  • • Mail in registration card
  • • Register through your account

8. Warranty Limitations

Important Limitations

  • • Warranties are non-transferable
  • • Valid only for original purchaser
  • • Proof of purchase required
  • • Some exclusions may apply
  • • Warranty void if tampered with
  • • Commercial use may void warranty

Warranty Support

Need help with warranty claims or have questions about coverage? Our warranty specialists are here to help:

Contact Information

warranty@yourcompany.com
+1 (555) 123-4567 ext. 2
www.yourcompany.com/warranty

Support Hours

Monday - Friday: 8:00 AM - 7:00 PM EST

Saturday: 9:00 AM - 5:00 PM EST

Sunday: 10:00 AM - 4:00 PM EST

Extended hours during peak seasons